Return Policy

Last Updated: June 2026

At Lumendat, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may request a return in accordance with the policy below.

Return Eligibility

Items may be returned within 30 days of delivery if they meet the following conditions:

The item is returned in its original packaging.
The return request is submitted within 30 days of delivery.
Proof of purchase or order number is provided.

Non-Returnable Items

The following items are not eligible for return:

Custom-made or personalized products
Gift cards
Products damaged due to misuse, improper installation, or unauthorized modifications

Damaged or Defective Products

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us process your request, please provide:

Your order number
A description of the issue
Clear photographs of the product and packaging

After review, we may offer a replacement, repair, or refund as appropriate.

Return Authorization

Before returning any item, you must contact our customer support team to obtain return authorization instructions.

Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or received incorrectly.
Original shipping fees are non-refundable.